Your Privacy

All our customers are extremely important to us and we will always respect your privacy.

What information we keep and why.

When you shop with us, there are different ways we gather information about you:

• When you order with us, we ask for information such as your name, e-mail address, delivery address and contact details and we keep a record of this information to enable us to fulfil any orders you place with us.
• We keep a record of your purchases with us to enable us to deal expediently with any queries you may have with your order.

 All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to only using your personal information for:

• Processing your orders.
• Business planning including analysing customers' shopping habits and preferences.
• Research.
• Providing you with information about the range we offer.
• Whilst we do not currently, we may in the future alert you to offers from other companies, but only with your permission.
• At all times where we use or disclose your information it will remain secure.

There are only three circumstances where we may share some of your data with third parties:

• With agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) that we use to process orders placed with us, or who assist us in the service we provide to you. In these instances, we only provide them with the information they need to perform their function.
• In the unlikely event that our business assets are ever sold to or purchased by another company as our data records are part of our business.
• Currently we do not, but in future we may occasionally make names and addresses available to companies whose products we think may interest you, unless you have told us not to.  If you do not wish to receive third party communications please tick the relevant box on the registration page on this site, or email customercare@eternalcollection.com with your name and full postcode.