Terms & Conditions

The following terms do not affect your statutory rights.

If you have any queries regarding any of our terms and conditions please contact Customer Care on +44 (0)8453 707071, or customercare@eternalcollection.com prior to placing your order.

The information and conditions shown on this site does not affect your statutory rights. Eternal Collection is a trading name of Eternal Collection Ltd., registered in England No. 3451672. Registered Office: Arnold House, 2-6 New Road, Brading, Isle of Wight, PO36 0DT. VAT No: 824 4451 39.

English law applies to all orders placed on this website, and any disputes will be heard in the courts of England and Wales.

FORMATION OF CONTRACT (Online Purchases )

All requests to order goods from Eternal Collection Ltd shall be provisional and non-binding unless or until a "confirmation of despatch" e-mail has been sent to the e-mail address of the person ordering. For the avoidance of doubt, a contract between the parties shall not be established until this takes place.

Every effort is made to ensure that our estimated delivery times are met;  however occasionally delays in delivery due to unforeseen factors are inevitable. Eternal Collection Ltd. shall not be held liable for any delay, or failure to deliver goods within our estimated delivery times.

PRICING

Every effort is made to ensure that the prices shown in the Eternal Collection catalogue, and on this site, are accurate at the time you place your order.  All prices are shown in pounds sterling and are inclusive of VAT and exclusive of postage and packing charges.  If ordering from outside the EU or from the Channel Islands, VAT will automatically be deducted.

If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order.

If we do not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically.  Should you decide to cancel your order, we will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the items.

Eternal Collection Ltd. reserves the right to change prices at any time.

GIFT VOUCHERS

Gift vouchers are only redeemable by post or telephone.

Gift vouchers may not be exchanged for cash.

If the sum of the items purchased exceeds the value of the gift voucher, the balance of the order must be paid by credit/debit card or by cheque.

If the sum of the goods purchased is less than the value of the gift voucher, any balance will remain as a credit on your account and may then be redeemed against future orders.

If you have to return items purchased using gift vouchers, the value of the items returned will be credited to your Eternal Collection account and will be redeemed against future orders.

Gift vouchers are valid for a period of 12 months from the date of issue.

GIFT WRAPPING

Our gift wrapping service is non-refundable.

LIMITATION OF LIABILITY

The liability of Eternal Collection Ltd. in contract (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance of this contract shall be limited to the price paid for the goods.  Under no circumstances shall Eternal Collection Ltd. be liable for any form of indirect or consequential loss, costs or expenses, as a result of this agreement or contract.

DATA PROTECTION

Eternal Collection Ltd. will take all reasonable precautions to ensure that details relating to you, your order & payment are kept secure in accordance with the requirements of the Data Protection Act 1998. Unless Eternal Collection Ltd. is negligent in exercising these responsibilities then Eternal Collection Ltd. shall not be held liable for unauthorised access to information supplied by you.  Where you supply data relating to other individuals, you will be deemed to have obtained their agreement to this information being released to us.

COPYRIGHT

The content contained within the pages of this site, including photographs, images, logos, written text and other materials, is the copyright trademark, or registered trademark of Eternal Collection Ltd, or their content and technology providers.  All rights reserved.

Customers are granted permission by us to copy, print or download extracts of material on this site, providing that this is for the purpose of placing an order with us, or other non-commercial personal use.

Any other use of materials on this site without prior written consent from Eternal Collection Ltd. is strictly prohibited.