Returns

To return an item from within the UK please call Customer Care on +44 (0)8453 707071 and we will arrange to send you a Returns Authorisation letter together with a Freepost label enabling you to return the item(s) to us at no cost to yourself.  Please note that the original delivery charge on an order is not refundable.

We are currently unable to offer a free returns service for overseas orders. However, if you return an item for an exchange, you will not be charged for the second despatch.

If you telephone our Customer Care team on +44 (0)8453 707071, or email customercare@eternalcollection.com then they will give you a Returns Authorisation number and also reserve any exchange item for you ahead of receiving your returned parcel.

When returning a parcel from overseas we would respectfully request that you use a registered postal service rather than a courier/delivery service.